Call Center Products

Operator Call Scripting

eCreator Version 2.2

eCreator is AMTELCO's powerful third generation scripting application that lets users create browser-based agent and voice scripts quickly using simple drag-and-drop techniques. The web-based scripts make it easy for your agents to handle detailed calls to schedule appointments, classes or seminars, take orders and much more. The voice based scripts use eCreator's optional IVR (Interactive Voice Response) system to create automated voice applications.

The New eCreator Software Version 2.2 includes several profitable new features and enhancements for your call center, helping you meet the needs of even more clients.

New features included:

Microsoft MapPoint Integration

eCreator's New Version now includes an optional integration with Microsoft MapPoint. Create scripts that will bring up a map as part of an eCreator script. Manipulate the map by zooming in, getting driving directions and much more.

FrontPage 2003 Compatibility

Microsoft FrontPage 2003 includes changes and enhancements with which eCreator is now compatible. Use the new version of eCreator with the latest version of FrontPage with ease.

Supervisor Enhancements

eCreator Supervisor provides a simple way to create and manage eCreator scripts. With Version 2.2, Supervisor includes new capabilities that make it even easier. These new features include the ability to republish a script to a new location and to edit template pages. New enhancements to the database wizard make creating databases for eCreator scripts even faster and the new printable script will help you document scripting for your clients.

Appointment Taking Enhancements

Version 2.2 includes several enhancements to eCreator's optional Appointment Taking Application, such as:

• Printable Appointment Schedules

• One Step Scheduling of Recurring Appointments

• Daily and Weekly Views of Schedules

• “Next Available” Appointment Button

• One Step Appointment Cancellation and Reschedule

• And More…

These new enhancements make it even easier to set, edit and manage all your clients' appointments.

eCreator IVR (Interactive Voice Response) New Telephony Integration

eCreator includes a powerful optional IVR module. IVR allows you to build custom voice applications to meet the needs of any client.

eCreator's IVR system now includes support for the new XDS T1 PRI ISDN board. Integration with this new board allows IVR to have an even tighter integration with Infinity and with a PBX via ISDN QSIG signaling.

eCreator IVR (Interactive Voice Response) – Just Say It! Speech Recognition

eCreator IVR now includes a new optional module called Just Say It!. Just Say It! is an advanced speech recognition application. It uses SpeechWorks' high performance voice recognition technology that allows IVR scripts to listen for words or phrases spoken by a caller.

Simplify call processing by voice enabling menus to allow callers to speak an option instead of entering DTMF tones. In addition to listening for commands, Just Say It! can instruct IVR to gather information from the caller and store it in the IVR database. This can range from simple Yes/No commands, to speaking a person's name, or an ID or credit card number. The possibilities are unlimited.

Just Say It! provides the tools to build dictionaries of words or phrases needed for each application and includes simple drag and drop elements to add speech recognition to your eCreator IVR scripts.

For more information on eCreator, please call 1-800-356-9148 and ask to speak with a sales representative or send an e-mail to info@amtelco.com.