Message Handling

 Intelligent Series

 Infinity

 FirstLink

About Infinity

AMTELCO's patented, award-winning Infinity call center system is specifically designed to provide call center owners with the most reliable service, technology and support to run a highly successful business. Infinity is an innovative design offering state-of-the-art messaging and voice processing technologies, true open architecture, advanced digital switching technology and complete statistics.

Infinity provides call centers with tools like automatic call distribution (ACD), voice processing, text messaging, PBX capabilities and digital switching to transform businesses into specialized customer resource centers.

Infinity is a solution for any size call center business. Efficient agent desktops and one-touch keyboard functionality make for easy navigation and increased performance. Infinity will not only improve efficiency, it reduces labor costs and increases overall profitability.

Infinity 5.6

You Can Gain These Advantages:
• Save script development time by instantly Transforming your current Infinity Message Forms and competitive system message forms and scripts to Infinity Intelligent Series Scripts.
• Become an an integral part of your client's business and direct more traffic to your call center by presenting IS Web Scripts on your client's Web sites.
• Allow clients to update their own information using IS Web Scripts.
• Share clients with other call centers without worrying about merging the messages later with the Intelligent Series B2B Agent software.
• Enhance internal staff and client communications with IS Messenger, providing instant messaging capabilities between operators, supervisors, other staff members, and clients.
• Offer Callback Request options to callers waiting in queue for an operator, reducing hold times and improving customer satisfaction.
• Enhance security and take advantage of more flexible Infinity login names and passwords.
• Offer advanced two-way SMS services to your clients.
• Offer one number call forwarding to your clients, saving thousands of dollars on DID numbers.
• Offer enhanced scheduling applications to your clients with operator and Web-based On-Call, Appointment, and Staff Scheduling.
• Use the new Automated On-Call Reminder service to alert your staff and your clients about unassigned On-Call Shifts before they become a dispatch problem.
• Automate the process of On-Call and Staff schedule assignments with OnTeam Scheduling.
• Extend On-Call Schedules and call center Dashboard services to clients using iPhones with AMTELCO iPhone applications, available on iTunes.
• Extend Directories, OnCall Scheduling, and Instant Messaging services to clients on their desktop PC using MiteyMite.

Download Infinity 5.6 Brochure

For information on past versions of Infinity, please use our Features List.

For more information on Infinity, contact AMTELCO at (800) 356-9148 or (608) 838-4194, or visit callcenter.amtelco.com.