McFarland, WI — October 2008 — ACT Teleservices, a division of AMAC Corporation, is the first to install an AMTELCO XDS Technologies Voice over Internet Protocol (VoIP) Board in an operational AMTELCO Infinity call center system.

The 72 seat call center in Newington, CT added the VoIP board as the next step in the effort to VoIP enable their call center. Tom Gelbach, Managing Director of ACT Teleservices, said the plan is to VoIP-enable their local and remote operators, and to VoIP-enable their telephone trunks.

VoIP-enabling a call center is a simple matter with the release of AMTELCO’s Infinity Software Version 5.5. The latest release of the award-winning Infinity system supports the XDS VoIP Board, which eliminates the need for a third-party VoIP gateway. The XDS VoIP Board provides native VoIP switching directly within the Infinity Server.

The XDS VoIP Boards are available in multiple configurations ranging from 100 to 600 VoIP channels. Each channel is the equivalent of an operator audio port or a telephone trunk.

VoIP Operator
The XDS VoIP Board supports VoIP operator audio, making it possible to update hardwired local and dial-in remote operators to VoIP. This changeover eliminates the need for dedicated operator audio boards and cabling.

SIP Trunks
The XDS VoIP Board supports SIP Trunking, making it possible to upgrade analog DID and T1-ISDN based trunks to VoIP. SIP Trunks can provide significant cost savings and enable a call center to provide a local DID presence throughout North America.

For more information on AMTELCO’s XDS VoIP Board, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.