McFarland, WI — March 2009 — The National Amtelco Equipment Owners (NAEO) 2009 Conference was held in Cancun, Mexico, March 1 - 4. The conference celebrated NAEO’s 25th anniversary. NAEO and Amtelco provided in-depth educational presentations during the conference and Amtelco announced major software and hardware innovations. Kevin Beale, Amtelco’s Director R & D Software, presented new releases designed to add new services and increase profits for call centers.

The Amtelco innovations that generated the greatest interest and discussion included:

• Infinity Intelligent Dashboard – graphically monitor the Infinity Intelligent Series system with this robust stand-alone application that constantly refreshes its information display to give a current snapshot of important system information, including Infinity call traffic, Average Time To Answer, Agents, System Waits, Port Usage, and more. Dashboard can be displayed on a flat screen LCD or on smart phones like the Apple® iPhone™ or iPod®, a Palm Treo™ or Centro™, a Blackberry®, or a similar hand-held device from Kyocera™, Motorola™, Qualcomm® or Samsung.
• VoIP Technology – reduce telephony costs by adding native VoIP services to the Infinity system with AMTELCO’s XDS VoIP Board. Use VoIP for local operator audio, remote operator audio, and SIP trunking to VoIP telephone carriers and PBX’s.
• Client Management Intelligence (CMI) – integrate AMTELCO’s Intelligent Messaging with CMI to automatically build a contact database for your customers as you take calls for them. Resell the contact database back to clients, increasing revenue and deepening your client relationships.
• Intelligent SMS Text Messaging –sending SMS text messages is now an integral component of both Infinity message dispatching and Intelligent message contact dispatching. Both Infinity and the Intelligent Series support sending and receiving SMS text messages with all cellular carriers. The SMS messages are sent directly from the Infinity server via wireless cellular modems or Internet-based SMS aggregators.

For more information about AMTELCO’S NAEO presentations, contact AMTELCO at (800)356-9148 or send an e-mail to info@amtelco.com.