AMTELCO's Just Say It Speech Recognition

McFarland, WI - June, 2003 - Just Say It Speech Recognition from AMTELCO is an exciting technology which can simplify and speed up traditional call center applications such as Order Entry and Messaging. AMTELCO's Just Say It allows callers to place orders, check the status of orders, have their text messages read to them, locate a person, utilize follow-me, and much more, all without speaking to an operator.

Using speech recognition, callers can speak their responses instead of pressing touch tones. Just Say It can give callers access to information that they would traditionally need to speak to an operator to obtain. Just Say It can accept simple commands, such as numbers or sophisticated commands like people's names, catalog names, item names, credit card information, addresses, etc. This enhances the services a call center can offer to clients while minimizing labor expenses.

AMTELCO offers Just Say It as an optional pay-for module, which is sold on a per-port basis as a component of the eCreator IVR module. The speech recognition engine used is the OpenSpeech Recognizer® from Speechworks International, Inc. Speechworks International is a leading provider of speech recognition technology.

Some of the applications for AMTELCO"S Just Say It Speech Recognition include:

• Order Entry
• Text Message Reader
• Voice Directories and Dialing
• Voice Paging and On-Call Paging
• Automated Check In

For morel information on eCreator, eCreator IVR or Speech Recognition, contact AMTELCO at (800) 356-9148 or (608) 838-4194, or visit callcenter.amtelco.com.